Terms of Service | Open Doors

1. Acceptance of Terms

By accessing or using the Open Doors platform, you agree to be bound by these Terms of Service (the "Terms"). If you are accepting these Terms on behalf of a business or other legal entity, you confirm you have the authority to bind that entity, in which case "you" refers to the entity. If you do not agree to these Terms, do not use our services.

You must be at least 18 years old to use Open Doors. Where a workspace or account is created on behalf of a business, we determine account ownership at our reasonable discretion using factors such as billing history, the identity of the account creator, and supporting documentation, and we may suspend access while an ownership dispute is resolved.

2. Description of Service

Open Doors provides a software-as-a-service platform that includes customer relationship management, marketing automation, sales pipeline management, email and SMS marketing, website and funnel building, calendar booking, reputation management, and related tools for small businesses and the agencies that serve them.

Open Doors is a technology and communications infrastructure provider. We do not create, approve, or control the content, timing, or recipients of the messages and campaigns you send through the platform, and we are not a party to the relationship between you and your own customers or contacts.

3. Account Registration and Security

To use Open Doors, you must create an account with accurate and complete information and keep it up to date. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account, including any sub-accounts or workspaces you create for your own clients.

We strongly recommend enabling two-factor authentication. You must notify us immediately of any suspected unauthorised access. We may disable credentials or suspend access at any time if we reasonably believe your account has been compromised or is being misused.

4. Your Compliance Responsibilities

You are solely responsible for the quality, legality, and integrity of the data you upload to Open Doors, and for complying with all laws that apply to your business, including applicable data protection law (such as GDPR, UK GDPR, and US state privacy laws), industry-specific regulation, and consumer protection law. Open Doors provides technology tools only and does not offer legal, tax, or compliance advice, and we do not verify that your use of the platform complies with laws that apply to you.

Where you use Open Doors to process personal data belonging to your own customers or contacts, you act as the data controller for that data, and you are responsible for giving proper notices, obtaining valid consent, and honouring data subject requests within any legally required timeframe.

5. Messaging and Communications Compliance

Open Doors includes SMS, MMS, email, voice, and chat features, some of which carry separate usage-based fees. You are exclusively responsible for the content of every message sent through your account and for complying with applicable telemarketing and messaging law, including the TCPA, CAN-SPAM, do-not-call rules, carrier and messaging registration requirements, and equivalent international rules such as GDPR, ePrivacy, and CASL.

You confirm that you have obtained all consents required to contact the people you message through the platform, and that you maintain records of that consent. Any compliance features we provide (such as opt-out handling or consent tracking) are offered for your convenience only; they do not constitute legal advice and do not guarantee that your use of the platform is compliant.

6. Acceptable Use

You agree not to use Open Doors to:

Send unsolicited communications (spam) or contact people without a lawful basis to do so
Violate any applicable law or regulation
Infringe on the intellectual property or privacy rights of others
Distribute malware, viruses, or other harmful code
Attempt to gain unauthorised access to our systems or another user's account
Reverse engineer, decompile, or attempt to extract the source code of the platform
Engage in any activity that disrupts or places excessive load on our infrastructure

Plans described as unlimited are subject to fair use. If your usage is disproportionate to typical customers on the same plan, we may throttle, limit, or ask you to upgrade your subscription. Repeatedly starting and cancelling trials to avoid paying for the platform is not permitted and may result in suspension.

7. Third-Party Integrations and Marketplace Apps

Open Doors connects with third-party services and marketplace applications that you may choose to enable. You are responsible for reviewing and agreeing to the terms of any third-party service you connect, and for the data you choose to share with it. We do not control, and are not liable for, the acts, omissions, or data practices of third-party services, and we may modify, limit, or remove an integration at any time.

8. AI Features

Open Doors includes AI-assisted features such as drafting suggestions, automated replies, and workflow recommendations. AI-generated output can be inaccurate or inappropriate for your use case, and you are responsible for reviewing it before it reaches your customers or is relied on for a business decision. You are also responsible for confirming that the use of AI tools is permitted in your jurisdiction and industry.

9. Subscription, Billing and Auto-Renewal

Open Doors offers monthly and yearly subscription plans. Prices are listed in US Dollars and are subject to change with 30 days notice. Yearly subscriptions are billed upfront. All subscriptions automatically renew and your payment method will be charged the then-current rate unless you cancel before the end of the current billing period.

Usage-based fees, such as calls and text messages, draw from a prepaid balance on your account. We will notify you as your balance runs low, and you can top it up manually or enable automatic reload from your account settings. If a payment fails, we will retry your payment method for a reasonable period before suspending access for non-payment.

10. Refunds and Taxes

Subscription fees are non-refundable except where required by law, regardless of whether you used the platform during the billing period. Unused prepaid balances are refundable on request within 30 days of closing your account; balances with no account activity for 12 months or more may be forfeited. Fees are exclusive of applicable sales tax, VAT, GST, and similar government assessments, which you are responsible for paying in addition to your subscription.

11. Data Ownership

You retain full ownership of all data you upload to or create within Open Doors. We do not claim ownership over your content, contacts, or business data, and you can export your data at any time. We may collect and use aggregated, anonymised usage data to operate, secure, and improve the platform; this aggregated data does not identify you or your customers.

12. Intellectual Property

The Open Doors platform, including its design, software, and branding, is owned by Open Doors and our licensors and is protected by copyright, trademark, and other intellectual property law. We grant you a limited, non-exclusive, non-transferable licence to access and use the platform while your subscription is active. You may not copy, resell, sublicense, or remove proprietary notices from the platform.

If you submit feedback or suggestions about the platform, you grant us a perpetual, royalty-free licence to use it without any obligation to compensate you. If you believe content on the platform infringes your copyright, contact us at legal@opendoors.ai with a description of the work, the allegedly infringing material, and your contact details, and we will investigate.

13. Service Availability and Disclaimers

We strive to maintain 99.9% uptime for our platform. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. Except as expressly stated in these Terms, the platform is provided "as is" and "as available" without warranties of any kind, and features labelled as beta or early access may change or be withdrawn at any time. We make no guarantee about the business results you will achieve using the platform.

14. Limitation of Liability and Indemnification

Open Doors shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim, or $100 USD if you are using a free plan.

You agree to defend and indemnify Open Doors against claims, damages, and costs arising from your use of the platform, your content, your breach of these Terms, or your violation of applicable law, including messaging and data protection law.

15. Term, Suspension and Termination

We may suspend or terminate your account if you violate these Terms or engage in activity that harms our platform or other users. You may cancel your account at any time from your account settings. Upon cancellation or termination, your data will be retained for 90 days to allow for reactivation, after which it may be permanently deleted.

16. Dispute Resolution and Governing Law

We will make a good-faith effort to resolve any dispute informally before it is escalated. Where a dispute cannot be resolved informally, it will be settled by binding arbitration on an individual basis, and you agree to waive any right to bring or participate in a class action. These Terms are governed by the laws of the jurisdiction in which Open Doors is legally established, without regard to conflict-of-law principles.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or through the platform. Continued use of Open Doors after changes constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms of Service, contact us at legal@opendoors.ai