Privacy Policy

1. Information We Collect

When you use Open Doors, we collect information you provide directly to us. This includes your name, email address, company name, phone number, and payment information (processed by our payment provider) when you create an account or subscribe to our services.

We also automatically collect certain information when you use our platform, including your IP address, browser type, device information, and usage patterns within the application. If you contact our support team or use in-app chat, we collect the content of that conversation along with your name and email.

We do not collect special categories of data (health, biometric, genetic, political opinions, religious beliefs, or sexual orientation) unless you choose to store it in your own account data as part of using the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalise and improve your experience

3. AI Features and Automated Tools

Some parts of the Open Doors platform use artificial intelligence to power features such as drafting suggestions, automated replies, and workflow recommendations. We do not use your personal information to train public or third-party AI models. Where we work with AI subprocessors, our agreements with them limit how your data can be used, restricting it to the purpose it was shared for.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how the platform and website are used. This includes essential cookies required for the site to function and analytics cookies set only with your consent. You can manage cookie preferences through your browser settings at any time. See our Cookie Policy for details.

5. Information Sharing

We do not sell your personal information for money. We share information only with trusted service providers who help us operate the platform, such as hosting, payment processing, analytics, and customer support tooling, under agreements that require them to keep it confidential and use it only for the purpose we specify.

6. Business Transfers

If Open Doors is involved in a merger, acquisition, financing, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website before your data becomes subject to a different privacy policy.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymise your information within 90 days, unless a longer period is required by law or reasonably necessary to resolve a dispute or complaint.

8. International Data Transfers

We may transfer your information to, and process it in, countries other than the one you live in. Where we do, we put safeguards in place, such as standard contractual clauses or an equivalent mechanism recognised under applicable data protection law, so your data receives a consistent level of protection wherever it is processed.

9. Your Rights (UK, EU, and Similar Jurisdictions)

You have the right to:

• Access and receive a copy of your personal data
• Rectify or update inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email privacy@opendoors.ai. We will verify your identity and respond within one calendar month.

10. US State Privacy Rights

If you are a resident of California, Colorado, or another US state with a comprehensive privacy law, you have the right to know what personal information we hold about you, request its correction or deletion, and opt out of the sale or sharing of your data. We do not sell personal information for money. We will not discriminate against you for exercising any of these rights.

11. Data Security

We implement appropriate security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, and strict access controls for our team. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work continuously to protect your data against loss, misuse, and unauthorised access.

12. Third-Party Links and Do Not Track

Our website and platform may link to third-party websites and services. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately. Our website does not currently respond to browser "Do Not Track" signals.

13. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us and we will delete it.

14. Automated Decision-Making

We do not use your personal information for automated decision-making or profiling that produces legal effects or similarly significant effects on you. Our analytics and AI-assisted tools process data to improve the platform and support response times, but no individual decisions about you are made without human review.

15. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date, and by email where the change is significant.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@opendoors.ai