System Status

Jun 23, 2026, 4:30 PM: We have identified the issue and implemented a fix. Services have been restored, and customers should now be able to receive calls through the Mobile App as expected. We apologise for the disruption and appreciate your patience while we worked to resolve the issue.

Jun 23, 2026, 2:58 PM: We are currently investigating an issue affecting customers who use the Open Doors Mobile App as their calling channel. Affected users may find that their calling preference is automatically switching from the Mobile App to the Web App, preventing them from receiving calls on their mobile devices. Our engineering team has identified the issue and is actively investigating the issue.

Jun 17, 2026, 1:15 PM: The affected deployment has since been rolled back, and we are actively monitoring the platform to ensure services remain stable. Recommended Action: If you continue to experience this issue, please clear your browser cookies or site data before retrying.

Jun 17, 2026, 12:50 PM: We have identified intermittent errors affecting a subset of pages, where some users may experience failed page loads and 520 errors.

Jun 12, 2026, 6:35 PM: The following features are disrupted: 1.Connecting Facebook accounts/pages 2.Syncing Facebook Lead Ads forms 3.Lead sync from Facebook 4. Social planner meta platform posts are failing due to this dependency. 5. Whatsapp is also having issues due to this. This issue has been resolved.

Jun 10, 2026, 6:50 AM: GCS issue is resolved and our services are back to normal

Jun 10, 2026, 3:30 AM: we are working on it and will get back to you shortly with updates

Jun 5, 2026, 10:33 PM: Branded Sites should be up and running smoothly now.

Jun 5, 2026, 8:48 PM: We are facing issues with Legacy Infrastructure for branded sites, team is working towards fixing it.

Jun 5, 2026, 3:10 PM: We’re back! Social Planner should be up and running. Thanks for bearing with us.

Jun 5, 2026, 4:30 AM: We are currently investigating a technical issue in Social Planner that is causing some scheduled posts to remain stuck in the "In Progress" state and not complete as expected.

Jun 3, 2026, 3:50 PM: Services are back to normal. Smart Lists should now load successfully

Jun 3, 2026, 3:05 PM: We’re having some trouble with SmartLists Page. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Jun 3, 2026, 2:02 AM: Summary - Some order forms were failing to submit due to a recent update. This affected forms where the phone number field had been disabled. Impact - Affected: Order forms and Funnel Pages with the phone number field disabled were unable to be submitted. Not affected: E-commerce checkout operated normally. Resolution - We identified the cause, rolled back the change, and refreshed our systems to restore all affected order forms. During this refresh, order forms and funnels were being updated across the platform, which caused a temporary delay in page load times.

May 14, 2026, 5:50 PM: This has been resolved. API traffic is looking stable

May 13, 2026, 6:46 PM: Facebook Lead Ads API traffic is looking stable for now. We keep monitoring the situation and awaiting confirmation from Meta about situation being fully resolved

May 13, 2026, 12:00 PM: We've identified that Meta API is experiencing issues impacting Facebook Leads data and payloads. We are actively monitoring the situation and will update you as soon as we have an update or more information available.

May 8, 2026, 5:45 PM: The issue affecting workflow sync for contacts has been resolved. Active and finished workflow statuses are now syncing correctly, and advanced filters & smart lists will reflect accurate real-time results. Thank you for your patience.

May 8, 2026, 2:30 PM: There is a slowness in syncing the active and finished workflows for contacts. The advanced filters & smart lists that filter contacts by either active or finished workflows won't show accurate real-time results.

May 8, 2026, 3:56 AM: Analytics for QR has been restored.

May 8, 2026, 12:00 AM: We are currently experiencing issues with Analytics Data not loading correctly for QR, resulting in no data being displayed for some users. This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.

May 8, 2026, 7:25 AM: The issue with form and survey analytics not loading has been resolved. Analytics data is now loading correctly.

May 8, 2026, 12:00 AM: We are currently experiencing issues with form and survey analytics not loading correctly, resulting in no data being displayed for some users. This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.