Restaurant reputation management that stops 1 star reviews before they happen
Review Shield sends delighted guests to Google in one tap and routes unhappy guests straight to your manager, privately, while there is still time to make it right. Pick a package, check out, and your own Open Doors account, review page and QR codes are ready in minutes.
- Live in minutes
- QR codes for every member of staff
- From $79 a month
- Cancel anytime
What is restaurant reputation management?
Restaurant reputation management is how a restaurant monitors, protects and improves what guests say about it online, mainly in Google reviews. Guests choose where to eat by star rating and recent reviews, so one bad night that turns into a 1 star review can cost covers for months.
Review Shield is reputation management built for restaurants, cafes, bars and hospitality groups. It asks every guest for a rating at the table, sends happy guests to Google, gives unhappy guests a private line to your manager, replies to your Google reviews and turns your team into your best source of five star reviews.
Every guest, sorted in one tap
Guests scan the QR code at the table and rate their visit. Happy guests land on your Google review page, ready to post. Unhappy guests reach your manager privately, while there is still time to make it right. The phone at the top of this page is a live example for Bella Cucina, an illustrative restaurant, so tap 5 stars, then 2, and see both sides for yourself.
- Opens instantly from a QR code, no app or login
- One question, one tap, under 30 seconds
- Works on every phone, in any browser
Guest scans the QR code at the table
How Review Shield works: from scan to sorted in under a minute
A cold entree or a slow Friday happens in every restaurant. The difference is whether you hear about it at the table or read about it on Google next week.
- Step 1
Guest scans
Your QR code sits on tables, check presenters, receipts and the host stand. Each member of staff can have their own.
- Step 2
Guest rates the visit
Your branded review page asks one simple question. No app, no login, no forms to fill in first.
- Step 3
4 and 5 stars go to Google
Delighted guests land on your Google review form, ready to type. More five star reviews with less effort.
- Step 4
1 to 3 stars come to you
Unhappy guests reach a private form and your manager gets an instant alert, while there is still time to make it right.
A complete service recovery loop, not just a QR code
Private feedback first
Complaints reach your managers in the guest’s own words before they ever become a public review.
Instant complaint alerts
Every low rating lands in your complaints pipeline with the guest’s contact details, so you can call or email the same day.
Google review replies handled
AI drafts or posts your Google review replies, and on Elite our team writes and posts them for you.
Staff review leaderboard
Every member of staff gets a personal QR code. See exactly who brings in the most five star reviews.
Employee of the Month
Chosen automatically on the 1st of every month from your guests’ ratings, with a certificate ready to print.
Your own Open Doors account
Created the moment you check out, with your review page, link and QR code already inside. Nothing to set up.
One simple dashboard. Nothing to learn.
Everything runs inside your own Open Doors account, but you never have to learn it. Your Review Shield dashboard shows just what matters: your link, your QR codes, guest complaints, your staff leaderboard and your Employee of the Month.
- Your permanent review link, like opendoors.ai/review/your-restaurant
- QR codes for tables, receipts, takeaway bags and every member of staff
- Guest complaints in one simple list, with one tap to mark them resolved
- Upload your logo and colours and your live review page updates instantly
- Up to 3 branches on Elite, each with its own page and QR codes
Works on any phone
Staff QR codes
Print ready cards
Review Shield vs other restaurant review platforms
More of what protects your rating, for about 20% less than comparable restaurant review platforms.
| Feature | Review Shield | Typical platforms | Doing nothing |
|---|---|---|---|
| Unhappy guests reach a manager before posting | |||
| Happy guests sent straight to Google | |||
| Personal QR code for every member of staff | Higher tiers | ||
| Staff leaderboard and Employee of the Month | |||
| Google review replies written for you | Elite | Add on | |
| Complaints pipeline with instant alerts | Varies | ||
| Monthly price | From $79 | $99 to $199 | Lost covers |
Restaurant reputation management pricing
Every package includes unlimited scans and ratings and your own Open Doors account. No setup fees and no contracts.
Starter
Protect one restaurant on Google
Billed monthly, cancel anytime
- Your own Open Doors account, set up the moment you check out
- Branded review page, permanent link and QR code
- 1 to 3 star guests go privately to management
- 4 and 5 star guests go straight to Google
- Complaints pipeline with instant alerts
- AI suggested replies to your Google reviews
Pro
Get the whole team collecting reviews
Billed monthly, cancel anytime
- Everything in Starter
- Staff review leaderboard
- A personal QR code for every member of staff
- AI replies posted to your Google reviews automatically
Elite
Done for you, for groups and busy venues
Billed monthly, cancel anytime
- Everything in Pro
- Employee of the Month, generated automatically
- We write and post your Google review replies
- Up to 3 branches, each with its own page and QR codes
Comparable restaurant review platforms charge $99 to $199 a month. Review Shield costs about 20% less.
Already a customer? Sign in to your dashboard
Restaurant reputation management FAQs
What is restaurant reputation management?
Restaurant reputation management is how a restaurant monitors, protects and improves what guests say about it online, mainly on Google. It covers asking happy guests for reviews, catching unhappy guests before they post, replying to every review and learning from complaints. Review Shield by Open Doors does all of this from one QR code and one simple dashboard.
How do I stop bad reviews on Google for my restaurant?
You cannot delete honest reviews, but you can hear about problems first. Review Shield asks every guest to rate their visit. Guests who give 1 to 3 stars reach a private form and your manager is alerted instantly, so you can apologise, refund or invite them back before they write a public review. Guests who give 4 or 5 stars go straight to your Google review form.
How do I get more 5 star Google reviews for my restaurant?
Ask at the right moment and make it one tap. Put your Review Shield QR code on tables, check presenters, receipts and takeaway bags, give each server their own code, and reward the team with a review leaderboard and an automatic Employee of the Month. Happy guests land directly on your Google review form.
Do I need any technical skills?
No. Choose a package and check out. Your Open Doors account, review page, link and QR code are created for you automatically, and we email you a sign in link to your dashboard, where you add your logo and Google review link.
What happens when a guest leaves 1 to 3 stars?
They see a short private form. Their message lands in your complaints pipeline straight away, with their contact details, so a manager can call or email the same day. It also shows in your Review Shield dashboard.
Who replies to my Google reviews?
On Starter, AI drafts a reply for you to approve. On Pro, AI replies automatically. On Elite, our team writes and posts your replies for you. You connect your Google Business Profile once.
How do staff QR codes work?
On Pro and Elite, type in your team’s names and each person gets their own QR code. Ratings from guests who scan it count towards that person on your leaderboard, and on Elite the top performers become Employee of the Month automatically.
Do I need my own website or domain?
No. Your review page is hosted by Open Doors and every restaurant gets a permanent link on opendoors.ai, such as opendoors.ai/review/your-restaurant. Printed QR codes keep working even if you change your page later.
How much does restaurant reputation management cost?
Review Shield costs $79 a month for Starter, $99 for Pro and $159 for Elite, or two months free when paid yearly. Comparable restaurant review platforms charge $99 to $199 a month. There are no setup fees and no contracts.
Is routing unhappy guests privately allowed by Google?
Google asks businesses not to discourage negative reviews or only ask happy customers for reviews, and some regions regulate this too. Review Shield is built around service recovery: unhappy guests reach your manager first so you can fix the problem. If you operate under strict policies, talk to us about showing every guest a public review option.
Is there a contract?
No. Packages are monthly or annual, billed through your Open Doors account, and you can cancel at any time. Annual packages get two months free.
Not a restaurant? See Open Doors reputation management for every kind of business.
Your next 1 star review is already sitting at table twelve
Give that guest a direct line to your manager tonight.
Protect my restaurant