Open Doors for plumbers
The leak gets booked. You get paid before you leave.
Emergency requests arrive with photos and an address you already cover. The closest plumber gets the visit, the customer knows when you are coming, and the invoice is paid from the job.
The plumber with wet hands and a ringing phone
You might be a sole trader or you might have six vans. Either way, half your work is planned and half of it arrives as a panic: a burst pipe, a blocked drain, no hot water. You cannot answer while you are under a sink, you lose track of which parts went on which job, and chasing payment is the part of the week you dread.
What you are juggling this week
- Emergency calls in the middle of planned jobs
- Parts and materials on every job
- Customers who want a time, not a day
- Out of area calls that waste a morning
- Payment chasing
What breaks, and what Open Doors does about it
These are the things plumbers tell us cost them jobs, evenings and money. Each one maps to a part of Open Doors Field Services.
What you are living with“I cannot answer the phone with my arm in a drain.”
Customers send a request from your booking page with a description and photos of the problem, so you can judge it before you call back.
What you are living with“I drove forty minutes for a job outside my patch.”
Service areas by radius or postcode check the address first. Out of area jobs are flagged for review, and you can add a travel fee for the edges.
What you are living with“Which parts did we fit at number 12? I have no idea.”
Add services and products with quantities and rates to the job. The billing card shows the total, what is invoiced, what is paid and what is outstanding.
What you are living with“An emergency lands and the whole afternoon falls apart.”
Drop the emergency in, then run route optimisation on the day. Visits you lock stay put; the rest are reordered around it.
What you are living with“I send an invoice and then send it again. And again.”
Invoice from the job the moment the work is done and let the customer pay online, or save a card on file at booking.
The same day, run two ways
Flip between them. The work does not change. Everything around it does.
- 06:45
A pipe bursts under a kitchen sink
Three missed calls before you are out of the shower.
- 08:00
Fitting it in
You ring round to move two customers.
- 09:20
On the way
The customer rings twice to ask where you are.
- 10:30
On site
Parts are scribbled on the back of a receipt.
- 11:15
Leaving the job
The invoice waits until Friday.
One job, seen from every side
Follow a single job from the first request to the review. Each step shows whose screen you are looking at: your customer, your office or your technician.
They book on your site at any hour. The address is checked against your service areas first.
Less time driving, more time working
Pick a team member and a day. Open Doors reorders the visits you unlock using drive times, working hours, travel buffers and existing bookings, from where their day starts to where it ends. You see the proposed route and drive time before anything moves.
One technician, one day
Example route. Locked visits stay put, unlocked ones can move.
Emergency call outs
Requests with photos and instant booking, so urgent work is captured even when you cannot answer.
Planned installs
Estimate first, then a job with as many visits as the bathroom or boiler swap needs.
Parts on every job
Products with quantities and rates sit on the job and flow onto the invoice.
Staged billing
Raise more than one invoice on a job, for example a deposit, then the balance on completion.
Taking bookings in five steps
Set it up once. After that, the booking page, the schedule and the app run from the same information.
- 1
Draw your service areas
By radius or postcode, with optional travel fees and travel time.
- 2
Add your team
Working hours, the services each person does, their areas and where their day starts and ends.
- 3
List your services
Duration, price and add-ons. Import an existing list if you have one.
- 4
Set booking and payments
Instant booking or requests, arrival windows, deposits or card on file.
- 5
Share your booking page
Put it on your website, Google profile and social links, and start taking jobs.
Plumbing questions, answered
Run your plumbing business from one place
Bookings, estimates, scheduling, the team app, invoices, payments and reviews, connected to the same customer record.